TRUEWORKS ROOFING PRIVACY POLICY

INFORMATION COLLECTION:

• Contact details including email.
• Name and appointment scheduling.
• Demographic data like location.
• Additional information via contact forms.

At TrueWorks Roofing Company, we uphold the principle of information confidentiality, ensuring that the data collected via contact forms is solely utilized for the purposes of setting appointments, arranging consultations, managing requests for call backs, or facilitating newsletter signups. We assert that your information will not be shared with external entities apart from the website you are providing the information to. While we strive to maintain secure communication channels, please be advised that email responses or confirmations may encompass your personal information, and the security of email communications cannot be guaranteed against unauthorized interception.

INFORMATION OWNERSHIP:

TrueWorks Roofing Company is the sole proprietor of the information collected through the contact forms on our website. Our policy is strict in ensuring that your information is handled with the utmost care and confidentiality.

INFORMATION USAGE:

• Receiving marketing communications through various channels such as email, telephone, text message, or post.
• Engaging in newsletter subscriptions, retargeting campaigns, or follow-up contacts.

Furthermore, unless there is a specific request from you to cease further communication, we retain the ability to contact you via email concerning new products, services, or changes to our policies.

REGISTRATION:

Our website(s) aim to collect information relevant to your inquiries via the contact form. When filling out the contact form, users are prompted to provide contact details such as email, name, phone number, and the best time to reach out. The data collected is employed solely for connecting with the user regarding their inquiry about our products or services.

CONFIDENTIALITY:

• Via email
• Using the 'Unsubscribe' button (located at the bottom of each email)
• Phone call
• Letter

We extend the right for you to inquire about the following aspects of your information collection:

• The type of data being collected
• Updating or correcting information about you
• Deletion of data collected about you
• Expressing concerns about the information being collected

We staunchly affirm that your personal information will not be sold, shared, or provided to any third party or email address for unsolicited mail without your explicit permission.

SECURITY:

At TrueWorks Roofing Company, we prioritize the security of the information collected on our websites. Once your information is transmitted through our websites, it is stored in a secure database with robust safeguards in place. Our mission extends to protecting your information both online and offline. In scenarios where sensitive information (e.g., credit card details) is collected, we employ a high-security encrypted method for data transfer to our merchant. You can verify the encryption by noting the “https” at the beginning of the web URL. In cases where credit card information is required, we ensure offline protection by allowing only authorized TrueWorks Roofing Company’s employees to handle your information ethically and securely when necessary. Access to your information is limited to designated employees for tasks related to billing or customer service. We adhere to generally accepted standards of technology and operational security to protect personally-identifiable information from loss, misuse, alteration, or destruction. Despite these precautions, we cannot guarantee that unauthorized persons will not gain access to your personal information.

COOKIES & TRACKING:

• Details of your visits to our Applications, like the date and time you access our Applications, the length of time you spend on our Applications, websites that linked to our Applications or websites linked from our Applications, the resources, and content that you access and use on the Applications.
• Information about your computer and internet connection, such as your IP Address, computer type, screen resolution, language, Internet browser type, and version.

Below are the technologies we use for automatic data collection. We do not use any of these technologies to collect information from Customer Business Contacts for marketing or advertising purposes.

• Browser Cookies: A cookie is a small file placed on a computer hard drive. Web browsers can be configured to restrict or entirely block cookies, to configure cookie notification settings and/or to delete cookies already present on the browser or device.
• Session Cookies and Persistent Cookies: A “session” cookie lasts for a single browser session only and is deleted when the user closes the web browser. A “persistent” cookie remains on the user’s device until it expires or is deleted.
• Web Beacons: Our Applications and emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to track online movements of web users.
• Flash Cookies: Certain features of our services use local storage, such as “Flash cookies” to collect and store information about your preferences and navigation to, from, and on our Websites.

At this time, we do not respond to browser ‘do not track’ signals as we await a uniform standard put forth by regulators or the privacy industry. TrueWorks Roofing Company values an individual’s independent right to determine how their personal data is processed and continues to monitor developments in this area.



You can learn about how to adjust your browser’s settings to limit or disable cookies and other tracking technologies by visiting the section below titled “Third Party Analytics Providers.”